Answer: We provide detailed sizing guides for each type of gear on our website. If you need further assistance, our customer service team is available to help you find the perfect fit for your horse.

Answer: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your information is protected.

Answer: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Answer: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will provide a prepaid return label and arrange for a replacement or refund.

Answer: Custom gear typically takes 2-4 weeks to be made and shipped. You will receive a confirmation email with tracking information once your custom order has been dispatched.

Answer: Changes to orders can be made within 24 hours of placing the order. Please contact our customer service team as soon as possible to make any adjustments.

Answer: Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Additional customs fees may apply.

Answer: We offer a 30-day return policy for both branded and custom gear. Items must be in new, unused condition with all original tags and packaging. For detailed information, please refer to our Return Policy.